FAQ

In our business, quote refers to price quote which means price for products/services we offer to our clients.

To get or ask price quote, you need to click request button associated with the service you take interested in. Usually it will bring new to a new page where there is a form in which you need to fill in.

After submitting the request, please wait our response via email.

If you’ve asked for price quote by fill quote request form, please wait for our response, maximum 3 days after submission. If there’s still no reply, you can contact us via email.

Accepting price quote means that you agree with price of particular product/service we proposed to you. It can be done via clicking link of price quote we gave to you via email and then click “Accept Quote” button in the page shown (usually in the top bar).

It will also trigger our system to automatically generate an invoice associated with that accepted quote. The invoice will be delivered to you via email with a link provided inside it. That link will direct you a page where you can see cost breakdown of service and a button for you to be clicked to pay the service.

Rejecting quote is automatically done by our system. If particular quote is not accepted for a pre-defined period of time, then it will be considered rejected by our client.

To prevent such thing, we may send a friendly reminder prior to quote deletion via email.

Invoice is a statement listing products/services provided along with their prices. The total value or total invoice embedded in the particular invoice is value that client needs to pay before we commence any work.

Invoice can be obtained when client accepts quote or manually generated by FullService.Tech team. Notification of generated invoice will be sent to client via email. URL of invoice included in the email will lead client to a page containing product/service cost breakdown along with button to pay.

When client accepts the quote, FullService.Tech will generate invoice automatically. This invoice will be sent via email to client. Otherwise, FullService.Tech team manually generated invoice and inform to the client.

Accepting invoice means client pays the invoice. To pay invoice, client have to click “Pay” button and do make payment successfully. After it’s done, FullService.Tech will begin working.

Rejecting invoice means client do not pay the invoice until its expiry date. Expired invoice will be archived and no work is commenced by FullService.Tech.